Australian Pacific Airport Corporation Pty Ltd (APAC) operates both the Melbourne and Launceston Airports and has demonstrated consistent growth since its inception in 1997.
As part of a $10 billion, 20 year transformation that is expanding and enhancing infrastructure facilities, APAC is also investing in its systems and processes.
Given the APAC project management team is responsible for delivering high valued infrastructure projects such as new terminals, runways and hanger modifications, their supporting capital investment and project management methodology must be well defined, robust and clearly understood.
To complement the world class projects the team was delivering, APAC’s capital investment and project delivery approach was also reviewed to improve alignment.
Key priority areas were defined as:
Review and refine capital investment and project delivery methodology
Improved governance through enhanced supporting automated workflows and gate certificates
Development of easily understood frame work documentation
APAC appointed two specialist vendors to assist deliver on these priorities, Core Consulting and FiveP Australia.
As incumbent project management advisors and specialists, Core Consulting was well positioned to take the existing methodology and refine it to match APAC’s needs. FiveP had previously worked with APAC on previous projects.
FiveP Australia then worked in partnership with Core Consulting to help deliver this new methodology in an engaging framework that would sit on top of their existing intranet.
A fundamental aspect of the new framework was the implementation of an automated business process engine that would apply the appropriate level of governance, dependent on the scale of the project. FiveP’s extensive experience with the APAC’s previously selected workflow technology (Nintex) enabled the team to implement a solution that delivered on the project’s objectives. This included ensuring the appropriate gate certificates were completed.
Included with the final solution framework was a facility for the PMO to accumulate knowledge and share this with the growing workforce of internal and external project managers, ensuring ongoing consistency across the entire portfolio and all processes. This knowledgebase included features for querying existing articles and posting questions to nominated subject matter experts.
The APAC project managers could now manage their deliverables in accordance with the published framework, as well as demonstrate compliance to each relevant gate of the project.
Following a change management program to complement the new systems, APAC successfully implemented the new system and decommissioned the previous project delivery approach.
APAC engaged FiveP Australia to help in the redevelopment of our capital investment and project management framework. The initiative was key to supporting APAC’s development and project management teams as well as our ongoing growth.
Working with three specialist consultants, including FiveP, we defined our capital investment methodology and redefined our project management methodology.
FiveP Australia then brought the newly defined framework to life by mapping it into an engaging and easily understood user interface. FiveP delivered on the brief and we now have an interactive, graphical representation of our framework that is easy to use and provides the right level of support and project management governance. FiveP’s client-centred approach, professionalism and customer service throughout this project made a difference, and ultimately ensured the success that this project was.
FiveP have really understood we have lots of staff and franchisees who are not technical, so the system has been really quick to roll out and easy for everyone to learn. It's great to see the difference it has already made for our business.
One of the important things that resonated with us was that FiveP came to us as a change management
business rather than just a SharePoint business.
The guys at FiveP adapted fast to what we were looking for: they quickly understood that they had to be targeted and directed on what we were trying to achieve
I wanted the intranet to be the one shop to stop for information (‘the single source of truth’).
The solution implemented by FiveP improves the collaboration and communication with our employees, they can now quickly access the information they need, at any time and on any device.
The CardiNet project won the “CEO Commendation Award for 2014” which was a very proud moment for us. In addition to this, a couple of months ago, the CardiNet project received an internal Quarterly Award.
Throughout the process, FiveP demonstrated leadership and provided timely advice, helping us to understand how the merger of our information assets could be best achieved in a manner which supported our ongoing operations and community commitments.
By engaging FiveP as a SharePoint specialist we were able to plan a controlled consolidation and content migration program of works which simplified our IT landscape considerably.
FiveP’s client-centred approach, along with their professionalism and focused customer service, made the process and project an effortless endeavour.
MAV’s users can easily keep up-to-date on readily and quickly found information that has improved their collaborative efforts. The degree to which FiveP supported us, proactively and beyond what was expected, ensured the success of the project.
The project has been a success; the new intranet is widely regarded as the ‘source of truth’ for all employees. FiveP’s solution created a system that quickly searched and found relevant information from possibly thousands of documents.
FiveP provided training and user guides which empowered our content authors to truly ‘own’ the site, allowing them add and change content as needed to ensure it remains current and topical.