Byte Information Technology (Byte) is a systems integrator that utilises technology to enable organisations to transform the way they do business. Established in Melbourne in 1993, Byte has grown significantly into a business of professional and dynamic IT Services.
Following a period of sustained growth Byte recognised the need to adjust their current information processing procedures. Byte found that employees were being hampered by communication constraints, where information was being lost in the inbox. This limitation highlighted the lack of a centralised information sharing and administration space, leading Byte to recognise the need for a corporate-wide intranet. With an aim to provide a “single source of truth”, that would unify their workforce and simplify how they collaborate, communicate on documents and search.
Byte engaged with long-term implementation partner FiveP, a Microsoft Gold partner that specialises in Cloud and Collaborative services. To deliver their “Collaborate pack”, built on the SharePoint Online: Office 365 Platform to develop a scalable environment that would meet the evolving needs of Byte’s business.
FiveP’s Collaborate pack enhances SharePoint by building on the ‘out of the box’ features, to provide a ready to use information management solution, quickly and effectively. The solution improves employee engagement by bringing teams together and creating a shared sense of identity. Furthermore, the pack facilitates team discussions in a central space and keeps related documents and information in relevant sites. Byte’s employees have access to the information they require, when they need it, regardless of location and device.
After implementation, it is evident that employees are now connecting, collaborating and sharing vital communications through a single source of truth. Byte now has the internal communications infrastructure to support their mission to maintain the status of being a successful provision of professional IT services in the Australian domain.
An important part of Byte technology services to business is the provision of information on a timely basis delivered in an efficient and courteous manner. The solution implemented by FiveP improves the collaboration and communication with our employees, they can now quickly access the information they need, at any time and on any device.
Throughout the process, FiveP’s team was fantastic, their support and collaborative teamwork are outstanding, the project team was very hands-on, accessible and flexible to our needs. Engaging with FiveP has been a great experience, their high levels of expertise and experience delivered the solution that we needed to help us drive the continued rapid growth of the business.
FiveP have really understood we have lots of staff and franchisees who are not technical, so the system has been really quick to roll out and easy for everyone to learn. It's great to see the difference it has already made for our business.
One of the important things that resonated with us was that FiveP came to us as a change management
business rather than just a SharePoint business.
The guys at FiveP adapted fast to what we were looking for: they quickly understood that they had to be targeted and directed on what we were trying to achieve
I wanted the intranet to be the one shop to stop for information (‘the single source of truth’).
We now have an interactive, graphical representation of our framework that is easy to use and provides the right level of support and project management governance.
The CardiNet project won the “CEO Commendation Award for 2014” which was a very proud moment for us. In addition to this, a couple of months ago, the CardiNet project received an internal Quarterly Award.
Throughout the process, FiveP demonstrated leadership and provided timely advice, helping us to understand how the merger of our information assets could be best achieved in a manner which supported our ongoing operations and community commitments.
By engaging FiveP as a SharePoint specialist we were able to plan a controlled consolidation and content migration program of works which simplified our IT landscape considerably.
FiveP’s client-centred approach, along with their professionalism and focused customer service, made the process and project an effortless endeavour.
MAV’s users can easily keep up-to-date on readily and quickly found information that has improved their collaborative efforts. The degree to which FiveP supported us, proactively and beyond what was expected, ensured the success of the project.
The project has been a success; the new intranet is widely regarded as the ‘source of truth’ for all employees. FiveP’s solution created a system that quickly searched and found relevant information from possibly thousands of documents.
FiveP provided training and user guides which empowered our content authors to truly ‘own’ the site, allowing them add and change content as needed to ensure it remains current and topical.