Hansen Technologies

FiveP helped Hansen Technologies find a common and unique platform for different levels of information

Darren Meade and Jeanette Coe, respectively Head of Delivery and SharePoint Administrator at Hansen Technologies, welcomed FiveP’s Marketing Coordinator Ricky into their office in Doncaster. Read the interview below or download the Case Study here.

Hansen Technologies Limited (ASX: HSN) is a global Customer Care and Billing Solutions provider that develops, implements, and supports proprietary software and delivers Data Center, Application, and Implementation Services for the Energy, Pay TV and Telecommunications industries.

What solutions were you using prior to engaging with us, if any?

Hansen had an internal series of network drives, using our document repositories. We then moved to our own SharePoint hosted environment, until we decided that the best solution for us was the Cloud. All throughout this journey though, we have never had a Hansen’s Intranet experience, which is what we call now ‘HansenNet’. Before that, it was just a collection of development sites for storing documents.

What challenges and objectives led you to look for a new solution? How did these challenges manifest themselves into pain points?

We saw the power of Hansen TV (our corporate communication platform). But yet something was lacking: we couldn’t put any type of small communication on Hansen TV, like people’s birthdays or events. It didn’t work. It wasn’t the right forum for that level of information. We had a gap – also just as a launching pad for our corporate solutions: things like payroll system, expense claims, leave requests.

What was most important to you when evaluating your options?

The selection of vendor (someone we can work and have a relationship with).
We were looking for someone who had a broad technical understanding of what they were doing (which was the absolute criteria for us) and for an easy-to-use solution.

What were the most challenging aspects of the project and how did FiveP help?

As a software development organisation, Hansen Technologies understands what the difficulties are of implementing solutions. We are a tough client to sell into, because we delve into a technical level of detail very quickly. But the guys at FiveP adapted very quickly to what we were looking for: they quickly understood that they had to be more targeted and more directed on what we were trying to achieve.

Support from FiveP was very helpful in regards to technical information, getting it all set up and started.

What were your time frame expectations for this project and how did FiveP help meet them?

We wanted a quick implementation to keep the C-level on board. Our expectation was to get something up and running in approximately 2/3 months. It took indeed 2/3 months.
As FiveP was very busy with lots of work when we decided to commence the project, we had to wait quite a bit of time for FiveP to have the resources available. Once we commenced and engaged, we forgot about that little gap. In fact, once FiveP provided a framework, it was a far more aggressive implementation that we were probably expecting it would be and this ended up working out well for us.

How was the solution adopted by the different types of users?

It came across well and we also got the management onboard, which weren’t using the tool previously. With the training provided by FiveP, our managers have been able to adopt to the platform and use the site.
Our CEO was very engaged through the process and it didn’t take long for him to realise that this was going to be our corporate platform for communications. He saw the power of the tool, the power of having a corporate experience and how to utilise that through the organisation. He is now a very strong sponsor of the project. He helped with the launching and with the messaging of the launching.

What are the benefits that you are experiencing?

1. Increased collaboration
2. Having a common platform
3. Creating standard system processes.

Download the Case Study here

 

We wanted a quick implementation in order to keep the C-level on board. Our expectation was to get something up and running in approximately 2/3 months. It took 2/3 months indeed.

As FiveP was very busy with lots of work when we decided to commence the project, we had to wait quite a bit of time for FiveP to have the resources available. Once we commenced and engaged, FiveP provided a specific framework and it was a far more aggressive implementation that we were probably expecting it would be and this ended up working out well for us.

DARREN MEADE, HEAD OF DELIVERY, HANSEN TECHNOLOGIES

One of the important things that resonated with us was that FiveP came to us as a change management
business rather than just a SharePoint business.

Dylan Zuccala, ICT Services Manager, Melbourne Sports Hub
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I wanted the intranet to be the one shop to stop for information (‘the single source of truth’).

RUTH CHARTERS, COMMUNICATIONS MANAGER, ACCESS HEALTH & COMMUNITY
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We now have an interactive, graphical representation of our framework that is easy to use and provides the right level of support and project management governance.

KAREN EDWARDS, PROJECT MANAGER, AUSTRALIAN PACIFIC AIRPORT CORPORATION (APAC)
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The solution implemented by FiveP improves the collaboration and communication with our employees, they can now quickly access the information they need, at any time and on any device.

GLENN NEYLAND, HEAD OF DELIVERY, BYTE INFORMATION TECHNOLOGY
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The CardiNet project won the “CEO Commendation Award for 2014” which was a very proud moment for us. In addition to this, a couple of months ago, the CardiNet project received an internal Quarterly Award.

ROB PETRESKI, MANAGER CUSTOMER SERVICE, CARDINIA SHIRE COUNCIL
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Throughout the process, FiveP demonstrated leadership and provided timely advice, helping us to understand how the merger of our information assets could be best achieved in a manner which supported our ongoing operations and community commitments.

SUDHARMA HIREMATH, MANAGER CORPORATE SERVICES, HOMEGROUND SERVICES
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By engaging FiveP as a SharePoint specialist we were able to plan a controlled consolidation and content migration program of works which simplified our IT landscape considerably.

DMITRI MIRVIS, CHIEF INFORMATION OFFICER, MERCY HEALTH
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FiveP’s client-centred approach, along with their professionalism and focused customer service, made the process and project an effortless endeavour.

JANET SMITH, DIRECTOR OF TECHNOLOGY AND LIBRARY SERVICES, METHODIST LADIES' COLLEGE
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MAV’s users can easily keep up-to-date on readily and quickly found information that has improved their collaborative efforts. The degree to which FiveP supported us, proactively and beyond what was expected, ensured the success of the project.

ALISON STANDISH, MANAGER, HR & CORPORATE SERVICES, THE MUNICIPAL ASSOCIATION OF VICTORIA (MAV)
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The project has been a success; the new intranet is widely regarded as the ‘source of truth’ for all employees. FiveP’s solution created a system that quickly searched and found relevant information from possibly thousands of documents.

PATRICK KASHANI, NATIONAL IT MANAGER, PRIXCAR
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FiveP provided training and user guides which empowered our content authors to truly ‘own’ the site, allowing them add and change content as needed to ensure it remains current and topical.

KRISTY COOK, NATIONAL MARKETING & COMMUNICATIONS MANAGER, WILSON SECURITY
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