Understanding the cost of a bad Intranet

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Understanding the cost of a bad Intranet

Vinny Iyer August 16, 2017
Understanding the cost of a bad Intranet

Many of us can recall a time in our professional lives when we’ve been forced to suffer a “bad” intranet in existence at our workplace. What made the utilisation of that intranet a negative experience and why was it so damn frustrating? The answer to these questions usually comes down to our perception of the organisation we work for and the culture in which we are part of.

For example, is the organisation genuinely supporting collaborative communication, openness and transparency? Does it adopt and drive a culture which values the provision of timely communication to their employees to ensure that everyone is informed of the important activities occurring throughout each day? Companies which are committed to such approaches are usually those who dedicate the time, effort, funding and talent towards developing and maintaining an effective Intranet platform on an ongoing basis.

An effective intranet is a lot more than just a platform to share information. It’s a tool which enables clever file and document storage, as well as internal direct communication and messaging. This can be via multiple delivery platforms and operating systems. Interestingly, McKinsey (2012) reported that 38% of employee time is spent duplicating work which already exists within the organisation and 58% of people waste an hour a day looking for information. Atlassian (2015) believe that on average, an employee checks their email 36 times every hour.

Alarmingly, Atlassian have also stated that on average, it takes 16 minutes for an employee to refocus on a task after handling another issue (which for example may have been triggered by an email). These are all incredibly powerful statistics which further emphasis the importance of creating and maintaining effective internal communication mechanisms.

If these are some of the realities of the employee impacts of various communication mechanisms and how that relates to their daily workload and motivation, we need to also consider the multiple benefits of introducing collaboration and information management systems into your workplace. For example:

  • Collaboration tools help to reduce email volume by 30% (Chui 2012).
  • Time to draft documents using collaboration tool capabilities may be reduced by up to 33% (Brynley-Jones 2012)
  • Improved communication, due to collaboration tools and techniques, may increase employee productivity by 20-25% (Chui 2012)
  • 64% of senior business executives say that business initiatives are implemented faster when the business is using Cloud collaboration (Richt 2013).

When you think about such powerful benefits which can significantly enhance your organisation’s information management activities across the board, it seems like a no-brainer to re-focus your management discussions and activities towards ensuring that you do this according to best-in-class approaches.

FiveP has enjoyed having the opportunity to partner and collaborate with organisations across a broad range of industries and focus areas for numerous years to do exactly that.

Sir Francis Bacon was the first person attributed to the phrase “Knowledge is Power”. The statement dates all the way back to 1597 when he published the maxim in his book, “Meditationes Sacrae and Human Philosophy”. This statement is still true and relevant in the complex organisational landscape of 2017 and we are very fortunate to have the benefit of the latest cloud-based technology to be able to communicate, distribute and enhance the knowledge of our workforce throughout each day.

The benefits really are endless and FiveP strongly encourages you to prioritise this as a key pillar of your business growth strategy and objectives going forward.

About the author: Vinny is fearless and innovative and here at FiveP his creativity, enthusiasm and vast sales experience propel our clients to transform using the best cloud technology.