
Hansen Technologies
FiveP helped Hansen Technologies find a common and unique platform for different levels of information.
FiveP helped Hansen Technologies find a common and unique platform for different levels of information.
Darren Meade and Jeanette Coe, respectively Head of Delivery and SharePoint Administrator at Hansen Technologies, welcomed FiveP’s Marketing Advisor Ricky into their office in Doncaster. Read the interview below or download the Case Study here.
Hansen Technologies Limited (ASX: HSN) is a global Customer Care and Billing Solutions provider that develops, implements, and supports proprietary software and delivers Data Center, Application, and Implementation Services for the Energy, Pay TV and Telecommunications industries.
Hansen had an internal series of network drives, using our document repositories. We then moved to our own SharePoint hosted environment, until we decided that the best solution for us was the Cloud. All throughout this journey though, we have never had a Hansen’s Intranet experience, which is what we call now ‘HansenNet’. Before that, it was just a collection of development sites for storing documents.
We saw the power of Hansen TV (our corporate communication platform). But yet something was lacking: we couldn’t put any type of small communication on Hansen TV, like people’s birthdays or events. It didn’t work. It wasn’t the right forum for that level of information. We had a gap – also just as a launching pad for our corporate solutions: things like payroll system, expense claims, leave requests.
The selection of vendor (someone we can work and have a relationship with).
We were looking for someone who had a broad technical understanding of what they were doing (which was the absolute criteria for us) and for an easy-to-use solution.
As a software development organisation, Hansen Technologies understands what the difficulties are of implementing solutions. We are a tough client to sell into, because we delve into a technical level of detail very quickly. But the guys at FiveP adapted very quickly to what we were looking for: they quickly understood that they had to be more targeted and more directed on what we were trying to achieve.
Support from FiveP was very helpful in regards to technical information, getting it all set up and started.
We wanted a quick implementation to keep the C-level on board. Our expectation was to get something up and running in approximately 2/3 months. It took indeed 2/3 months.
As FiveP was very busy with lots of work when we decided to commence the project, we had to wait quite a bit of time for FiveP to have the resources available. Once we commenced and engaged, we forgot about that little gap. In fact, once FiveP provided a framework, it was a far more aggressive implementation that we were probably expecting it would be and this ended up working out well for us.
It came across well and we also got the management onboard, which weren’t using the tool previously. With the training provided by FiveP, our managers have been able to adopt to the platform and use the site.
Our CEO was very engaged through the process and it didn’t take long for him to realise that this was going to be our corporate platform for communications. He saw the power of the tool, the power of having a corporate experience and how to utilise that through the organisation. He is now a very strong sponsor of the project. He helped with the launching and with the messaging of the launching.
Darren Meade – Head of Delivery – Hansen Technologies
"We have noticed great improvements from a communication and time saving perspective"
Wendy Farrall - MHA Care
"The data is now managed in a transparent manner which is unifying for our business."
Kirsten Blake - Community Engagement Coordinator - KPST
"GenesisCare wanted one common solution, a single source of truth for their staff."
Ricky Barclay - GenesisCare
"Our employees have noticed that the new intranet has a more contemporary look."
Shon Hazra - TRY Australia
"Primary Care staff are now excited to use our new SharePoint and to see how it will help in collaborating."
Megan Lorains - Primary Care
"There is less double handling, no second guessing and staff are happy they can spend more time with the customer."
Danielle Crosby - DCB
"FiveP came to us as a change management business rather than just SharePoint experts."
Dylan Zuccala - SSCT
"Our staff are excited to have easy access to all the corporate information in one place."
Ruth Charters – Access Health & Community
"FiveP worked in partnership with APAC to redevelop their project management framework."
Karen Edwards - Australian Pacific Airport Corporation
"The solution implemented by FiveP improves our internal collaboration and communication."
Glenn Neyland – Byte IT
"FiveP's efforts and assistance helped us deliver our award-winning intranet solution."
Rob Petreski - Cardinia Shire Council
"FiveP's solution improves our internal collaboration and communication."
Sudharma Hireman – Homeground Services
"As a trusted advisor, FiveP supported us every step of the way."
Dmitri Mirvis – Mercy Health
"MLC commissioned FiveP to develop a Proof of Concept solution..."
Janet Smith – Methodist Ladies' College
"We are impressed with the successful upgrade and migration of our platform"
Alison Standish – The Municipal Association of Victoria (MAV)
"FiveP’s solution created a system that quickly searched and found relevant information."
Patrick Kashani – Prixcar
"Our old website had become tired and did not have the capabilities to operate on mobile devices."
Kristy Cook – Wilson Security