Hansen Technologies
FiveP helped Hansen Technologies find a common and unique platform for different levels of information.
Ricky Ventaglio April 20th, 2017
Darren Meade and Jeanette Coe, respectively Head of Delivery and SharePoint Administrator at Hansen Technologies, welcomed FiveP’s Marketing Advisor Ricky into their office in Doncaster. Read the interview below or download the Case Study here.
Hansen Technologies Limited (ASX: HSN) is a global Customer Care and Billing Solutions provider that develops, implements, and supports proprietary software and delivers Data Center, Application, and Implementation Services for the Energy, Pay TV and Telecommunications industries.
What solutions were you using prior to engaging with us, if any?
Hansen had an internal series of network drives, using our document repositories. We then moved to our own SharePoint hosted environment, until we decided that the best solution for us was the Cloud. All throughout this journey though, we have never had a Hansen’s Intranet experience, which is what we call now ‘HansenNet’. Before that, it was just a collection of development sites for storing documents.
What challenges and objectives led you to look for a new solution? How did these challenges manifest themselves into pain points?
We saw the power of Hansen TV (our corporate communication platform). But yet something was lacking: we couldn’t put any type of small communication on Hansen TV, like people’s birthdays or events. It didn’t work. It wasn’t the right forum for that level of information. We had a gap – also just as a launching pad for our corporate solutions: things like payroll system, expense claims, leave requests.
What was most important to you when evaluating your options?
The selection of vendor (someone we can work and have a relationship with).
We were looking for someone who had a broad technical understanding of what they were doing (which was the absolute criteria for us) and for an easy-to-use solution.
What were the most challenging aspects of the project and how did FiveP help?
As a software development organisation, Hansen Technologies understands what the difficulties are of implementing solutions. We are a tough client to sell into, because we delve into a technical level of detail very quickly. But the guys at FiveP adapted very quickly to what we were looking for: they quickly understood that they had to be more targeted and more directed on what we were trying to achieve.
Support from FiveP was very helpful in regards to technical information, getting it all set up and started.
What were your time frame expectations for this project and how did FiveP help meet them?
We wanted a quick implementation to keep the C-level on board. Our expectation was to get something up and running in approximately 2/3 months. It took indeed 2/3 months.
As FiveP was very busy with lots of work when we decided to commence the project, we had to wait quite a bit of time for FiveP to have the resources available. Once we commenced and engaged, we forgot about that little gap. In fact, once FiveP provided a framework, it was a far more aggressive implementation that we were probably expecting it would be and this ended up working out well for us.
How was the solution adopted by the different types of users?
It came across well and we also got the management onboard, which weren’t using the tool previously. With the training provided by FiveP, our managers have been able to adopt to the platform and use the site.
Our CEO was very engaged through the process and it didn’t take long for him to realise that this was going to be our corporate platform for communications. He saw the power of the tool, the power of having a corporate experience and how to utilise that through the organisation. He is now a very strong sponsor of the project. He helped with the launching and with the messaging of the launching.
What are the benefits that you are experiencing?
- Increased collaboration
- Having a common platform
- Creating standard system processes.
