Read the full interview below or download the Case Study here.
Dollar Curtains Blinds is Australia’s largest family owned and operated window-covering specialists. Australian families have been shopping with Dollar Curtains & Blinds for over 50 years. Customers know they provide good service, value for money products and that they manufacture locally in Australia.
At Dollars Curtains Blinds, our staff love providing a high standard of customer service and our systems were getting in the way of that.
Information was being recorded and stored locally which meant double handling and a lot of time to do analysis. This all meant delays in stock control and delivery.
Now all information is collected and loaded locally and stored in the Cloud, so we can access it from anywhere. Head office can now see what‘s happening at each store in terms of stock and ordering.
Staff find the system so much more efficient. They know who has done what so they have to ask fewer questions and can take over each others’ tasks easily if someone is away.
For the customer, it means whenever they ring up or visit the store, everyone knows where their job is at, anyone can answer their question. We have all their contact information, so we can be more proactive in contacting them when we need to.
There is less double handling, no second guessing and staff are happy they can spend more time with the customer.
FiveP have really understood our issues from day one, they have been very quick to come to grips with our business. They understand we have lots of staff and franchisees who are not technical, so the system has been really quick to roll out and easy for everyone to learn. It has been great to roll it out and see the difference it has already made for our business.
The new system will provide us with a completely new backbone for the business – it will change everything we do and how we do it.
Staff can already see the benefits of MILO (our new SharePoint environment) and how it will effectively help reach our goal of building a collaborative culture throughout the entire organisation.
One of the important things that resonated with us was that FiveP came to us as a change management
business rather than just a SharePoint business.
The guys at FiveP adapted fast to what we were looking for: they quickly understood that they had to be targeted and directed on what we were trying to achieve
I wanted the intranet to be the one shop to stop for information (‘the single source of truth’).
We now have an interactive, graphical representation of our framework that is easy to use and provides the right level of support and project management governance.
The solution implemented by FiveP improves the collaboration and communication with our employees, they can now quickly access the information they need, at any time and on any device.
The CardiNet project won the “CEO Commendation Award for 2014” which was a very proud moment for us. In addition to this, a couple of months ago, the CardiNet project received an internal Quarterly Award.
Throughout the process, FiveP demonstrated leadership and provided timely advice, helping us to understand how the merger of our information assets could be best achieved in a manner which supported our ongoing operations and community commitments.
By engaging FiveP as a SharePoint specialist we were able to plan a controlled consolidation and content migration program of works which simplified our IT landscape considerably.
FiveP’s client-centred approach, along with their professionalism and focused customer service, made the process and project an effortless endeavour.
MAV’s users can easily keep up-to-date on readily and quickly found information that has improved their collaborative efforts. The degree to which FiveP supported us, proactively and beyond what was expected, ensured the success of the project.
The project has been a success; the new intranet is widely regarded as the ‘source of truth’ for all employees. FiveP’s solution created a system that quickly searched and found relevant information from possibly thousands of documents.
FiveP provided training and user guides which empowered our content authors to truly ‘own’ the site, allowing them add and change content as needed to ensure it remains current and topical.