Dollar Curtains & Blinds

There is less double handling, no second guessing and staff are happy they can spend more time with the customer.

Read the full interview below or download the Case Study here.

Dollar Curtains Blinds is Australia’s largest family owned and operated window-covering specialists. Australian families have been shopping with Dollar Curtains & Blinds for over 50 years. Customers know they provide good service, value for money products and that they manufacture locally in Australia.

What were the challenges Dollar Curtains & Blinds faced, what were you trying to fix?

At Dollars Curtains Blinds, our staff love providing a high standard of customer service and our systems were getting in the way of that.

How did this impact the business, what were the symptoms?

Information was being recorded and stored locally which meant double handling and a lot of time to do analysis. This all meant delays in stock control and delivery.

How did this change after the implementation?

Now all information is collected and loaded locally and stored in the Cloud, so we can access it from anywhere. Head office can now see what‘s happening at each store in terms of stock and ordering.

What difference has this made for staff?

Staff find the system so much more efficient. They know who has done what so they have to ask fewer questions and can take over each others’ tasks easily if someone is away.

What difference has this made to the customer?

For the customer, it means whenever they ring up or visit the store, everyone knows where their job is at, anyone can answer their question. We have all their contact information, so we can be more proactive in contacting them when we need to.

How has this made you more productive?

There is less double handling, no second guessing and staff are happy they can spend more time with the customer.

How did FiveP meet your needs?

FiveP have really understood our issues from day one, they have been very quick to come to grips with our business. They understand we have lots of staff and franchisees who are not technical, so the system has been really quick to roll out and easy for everyone to learn. It has been great to roll it out and see the difference it has already made for our business.

Download the Case Study here

The new system will provide us with a completely new backbone for the business – it will change everything we do and how we do it.

Danielle Crosby - Marketing Manager - Dollar Curtains & Blinds

Staff can already see the benefits of MILO (our new SharePoint environment) and how it will effectively help reach our goal of building a collaborative culture throughout the entire organisation.

Megan Lorains - Executive Manager Research and Development
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One of the important things that resonated with us was that FiveP came to us as a change management
business rather than just a SharePoint business.

Dylan Zuccala, ICT Services Manager, Melbourne Sports Hub
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The guys at FiveP adapted fast to what we were looking for: they quickly understood that they had to be targeted and directed on what we were trying to achieve

DARREN MEADE, HEAD OF DELIVERY, HANSEN TECHNOLOGIES
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I wanted the intranet to be the one shop to stop for information (‘the single source of truth’).

RUTH CHARTERS, COMMUNICATIONS MANAGER, ACCESS HEALTH & COMMUNITY
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We now have an interactive, graphical representation of our framework that is easy to use and provides the right level of support and project management governance.

KAREN EDWARDS, PROJECT MANAGER, AUSTRALIAN PACIFIC AIRPORT CORPORATION (APAC)
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The solution implemented by FiveP improves the collaboration and communication with our employees, they can now quickly access the information they need, at any time and on any device.

GLENN NEYLAND, HEAD OF DELIVERY, BYTE INFORMATION TECHNOLOGY
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The CardiNet project won the “CEO Commendation Award for 2014” which was a very proud moment for us. In addition to this, a couple of months ago, the CardiNet project received an internal Quarterly Award.

ROB PETRESKI, MANAGER CUSTOMER SERVICE, CARDINIA SHIRE COUNCIL
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Throughout the process, FiveP demonstrated leadership and provided timely advice, helping us to understand how the merger of our information assets could be best achieved in a manner which supported our ongoing operations and community commitments.

SUDHARMA HIREMATH, MANAGER CORPORATE SERVICES, HOMEGROUND SERVICES
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By engaging FiveP as a SharePoint specialist we were able to plan a controlled consolidation and content migration program of works which simplified our IT landscape considerably.

DMITRI MIRVIS, CHIEF INFORMATION OFFICER, MERCY HEALTH
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FiveP’s client-centred approach, along with their professionalism and focused customer service, made the process and project an effortless endeavour.

JANET SMITH, DIRECTOR OF TECHNOLOGY AND LIBRARY SERVICES, METHODIST LADIES' COLLEGE
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MAV’s users can easily keep up-to-date on readily and quickly found information that has improved their collaborative efforts. The degree to which FiveP supported us, proactively and beyond what was expected, ensured the success of the project.

ALISON STANDISH, MANAGER, HR & CORPORATE SERVICES, THE MUNICIPAL ASSOCIATION OF VICTORIA (MAV)
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The project has been a success; the new intranet is widely regarded as the ‘source of truth’ for all employees. FiveP’s solution created a system that quickly searched and found relevant information from possibly thousands of documents.

PATRICK KASHANI, NATIONAL IT MANAGER, PRIXCAR
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FiveP provided training and user guides which empowered our content authors to truly ‘own’ the site, allowing them add and change content as needed to ensure it remains current and topical.

KRISTY COOK, NATIONAL MARKETING & COMMUNICATIONS MANAGER, WILSON SECURITY
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