GenesisCare

GenesisCare wanted one common solution, a single source of truth which would provide their staff with a rich set of collaborative tools and help them communicate more effectively

Read the full article below or download the case study here.

GenesisCare provides high-quality specialist care to patients with cancer and cardiovascular disease. The organisation exists to improve quality and access for patients and communities in need. The group is the largest provider of radiation therapy across Australia, operating 28 cancer centres in major metropolitan and also regional settings. GenesisCare employs more than 2000 highly trained health professionals and support staff including physicians and leads and participates in more than 100 clinical trials.

What solutions was GenesisCare using prior to engaging with FiveP?

An unstable SharePoint 2010 platform. Network drives were user predominately across the organisation. Email was the most effective form of communication.

What challenges and objectives led GenesisCare to look for a new solution? How did these challenges manifest themselves into pain points/issues?

We’d experience two major outages with our SharePoint 2010 environment, which significantly impacted our clinical staff accessing their rosters and procedures. The business had lost faith in the stability of the platform and began saving information on file server or their local desktop. The site had increasingly become difficult to navigate and there was no standardised look and feel. Searching the site was near impossible. SharePoint 2010 was not fit for purpose – we’re a growing global organisation and we need to be able to collaborate effectively.

What did you go looking for and what was the process and the reasons for choosing FiveP for this project?

We met with many of the key SharePoint & Office 365 vendors in Australia. We found that most offered reasonable products, however, we were looking for someone who would push the boundaries of SharePoint Online/ Office 365. The key factors were FiveP’s enthusiasm, technical approach and o365 maturity journey which aligned strongly with our internal values at GenesisCare.

What were the most challenging aspects of the project and how did FiveP help?

Getting the users on board – we kicked off the project with two intense days of user experience workshops. This helped us build a core group of champions and identify our high-level needs early. Building a solution which encapsulated our brand. The FiveP team worked hard to help implement our brand into SharePoint Online in the way which is supported by Microsoft.

What were your time frame expectations for this project and how did FiveP help meet them?

We needed the intranet quickly – FiveP used the Mo.S.Co.W. method -this project management technique is about setting requirements by order of priority- to prioritise our requirements with our champions group. This helped us deliver the intranet in manageable stages.

What difference has this made for GenesisCare staff?

Increased collaboration – greater adoption of the wider Office 365 suite since launch. The personalisation has allowed people to get quicker access to the personal applications. Quicker and smarter access to corporate policies and procedures.

A solution which has helped us build modern intranet which fits neatly into SharePoint online. Custom resalable react web parts which provide us with the ability to display information in multiple ways.

What are the benefits that you are experiencing?

  • Improved access to clinical tools
  • Faster clinical interaction
  • Increased trust in information
  • Improved staff communication
  • Increased collaboration

Download the case study here.

We needed the intranet quickly – FiveP used the Mo.S.Co.W. method to prioritise our requirements with our champions group. This helped us deliver the intranet in manageable stages.

Ricky Barclay | IT Change Manager | GenesisCare

Following the migration, FiveP’s support and training allowed TRY’s staff to embrace the new technology quickly and the timeframe expectations were met.

Shon Hazra | ICT Manager | TRY Australia
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Staff can already see the benefits of MILO (our new SharePoint environment) and how it will effectively help reach our goal of building a collaborative culture throughout the entire organisation.

Megan Lorains | Executive Manager Research and Development | Primary Care Connect
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FiveP have really understood we have lots of staff and franchisees who are not technical, so the system has been really quick to roll out and easy for everyone to learn. It's great to see the difference it has already made for our business.

Danielle Crosby - Marketing Manager - Dollar Curtains & Blinds
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One of the important things that resonated with us was that FiveP came to us as a change management
business rather than just a SharePoint business.

Dylan Zuccala, ICT Services Manager, Melbourne Sports Hub
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The guys at FiveP adapted fast to what we were looking for: they quickly understood that they had to be targeted and directed on what we were trying to achieve

DARREN MEADE, HEAD OF DELIVERY, HANSEN TECHNOLOGIES
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I wanted the intranet to be the one shop to stop for information (‘the single source of truth’).

RUTH CHARTERS, COMMUNICATIONS MANAGER, ACCESS HEALTH & COMMUNITY
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We now have an interactive, graphical representation of our framework that is easy to use and provides the right level of support and project management governance.

KAREN EDWARDS, PROJECT MANAGER, AUSTRALIAN PACIFIC AIRPORT CORPORATION (APAC)
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The solution implemented by FiveP improves the collaboration and communication with our employees, they can now quickly access the information they need, at any time and on any device.

GLENN NEYLAND, HEAD OF DELIVERY, BYTE INFORMATION TECHNOLOGY
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The CardiNet project won the “CEO Commendation Award for 2014” which was a very proud moment for us. In addition to this, a couple of months ago, the CardiNet project received an internal Quarterly Award.

ROB PETRESKI, MANAGER CUSTOMER SERVICE, CARDINIA SHIRE COUNCIL
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Throughout the process, FiveP demonstrated leadership and provided timely advice, helping us to understand how the merger of our information assets could be best achieved in a manner which supported our ongoing operations and community commitments.

SUDHARMA HIREMATH, MANAGER CORPORATE SERVICES, HOMEGROUND SERVICES
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By engaging FiveP as a SharePoint specialist we were able to plan a controlled consolidation and content migration program of works which simplified our IT landscape considerably.

DMITRI MIRVIS, CHIEF INFORMATION OFFICER, MERCY HEALTH
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FiveP’s client-centred approach, along with their professionalism and focused customer service, made the process and project an effortless endeavour.

JANET SMITH, DIRECTOR OF TECHNOLOGY AND LIBRARY SERVICES, METHODIST LADIES' COLLEGE
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MAV’s users can easily keep up-to-date on readily and quickly found information that has improved their collaborative efforts. The degree to which FiveP supported us, proactively and beyond what was expected, ensured the success of the project.

ALISON STANDISH, MANAGER, HR & CORPORATE SERVICES, THE MUNICIPAL ASSOCIATION OF VICTORIA (MAV)
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The project has been a success; the new intranet is widely regarded as the ‘source of truth’ for all employees. FiveP’s solution created a system that quickly searched and found relevant information from possibly thousands of documents.

PATRICK KASHANI, NATIONAL IT MANAGER, PRIXCAR
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FiveP provided training and user guides which empowered our content authors to truly ‘own’ the site, allowing them add and change content as needed to ensure it remains current and topical.

KRISTY COOK, NATIONAL MARKETING & COMMUNICATIONS MANAGER, WILSON SECURITY
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