In recent months, two of Melbourne’s largest and highly respected Not For Profit (NFP) organisations, HomeGround and Hanover Welfare Services, joined forces to boost their capacity and ability to execute on their vision; to end homelessness.
The amalgamation of HomeGround and Hanover sparked a need to consolidate their information management approach to provide a common platform for their respective teams to meet, share and work together. HomeGround’s previous intranet and document management was provided by an on-premise installation of SharePoint 2013. Although Hanover did not have an intranet as such, it did have a structured document repository that would also need to be migrated over to the newly chosen platform.
To complicate matters further, it was recognised that the information architecture would need to support dual branded documents for an extended period, while the business was given an opportunity to re-visit, and in some cases, re-author various forms, policies and procedures necessary to provide statutory compliance imposed upon NFPs. Consolidating documents necessary to support the business processes of over 350 employees, without compromising on service quality, was a key success criteria for the project.
The board of directors selected SharePoint and Office 365 as the most appropriate new platform for the new organisation and set about to make the merger a reality. FiveP Australia, a Microsoft Gold Partner in Collaboration and the Cloud, and long-term services supplier for HomeGround, was a natural choice to facilitate the merger of HomeGround and Hanover’s information management needs. With so much historic content to migrate FiveP facilitated a ROT analysis – Redundant, Obsolete and Trivial – on all of the organisations data so effort could be focused upon bringing over relevant and high-quality content necessary to establish confidence and trust in the new platform. Provision of a “single source of truth” for the large number of geographically dispersed teams is also proving to be of immense benefit for the entire organisation.
As with most NFPs, they are continually asked to do more with less. Following the successful implementation of the new intranet and merger of their information assets, their new organisation is now well positioned to operate more efficiently in tackling the very real problem of homelessness in our community.
An important part of our services to clients is the provision of information on a timely basis delivered in an efficient and courteous manner. The solution implemented by FiveP Australia improves the collaboration and communication of our geographically-dispersed workforce, enabling our employees to quickly access the information they need, at the time that they need it, on any device.
Throughout the process, FiveP demonstrated leadership and provided timely advice, helping us to understand how the merger of our information assets could be best achieved in a manner which supported our ongoing operations and community commitments. FiveP’s team was accessible, flexible and a pleasure to work with throughout the project, always providing support and guidance to our teams as they came up to speed and embraced the changes
Staff can already see the benefits of MILO (our new SharePoint environment) and how it will effectively help reach our goal of building a collaborative culture throughout the entire organisation.
FiveP have really understood we have lots of staff and franchisees who are not technical, so the system has been really quick to roll out and easy for everyone to learn. It's great to see the difference it has already made for our business.
One of the important things that resonated with us was that FiveP came to us as a change management
business rather than just a SharePoint business.
The guys at FiveP adapted fast to what we were looking for: they quickly understood that they had to be targeted and directed on what we were trying to achieve
I wanted the intranet to be the one shop to stop for information (‘the single source of truth’).
We now have an interactive, graphical representation of our framework that is easy to use and provides the right level of support and project management governance.
The solution implemented by FiveP improves the collaboration and communication with our employees, they can now quickly access the information they need, at any time and on any device.
The CardiNet project won the “CEO Commendation Award for 2014” which was a very proud moment for us. In addition to this, a couple of months ago, the CardiNet project received an internal Quarterly Award.
By engaging FiveP as a SharePoint specialist we were able to plan a controlled consolidation and content migration program of works which simplified our IT landscape considerably.
FiveP’s client-centred approach, along with their professionalism and focused customer service, made the process and project an effortless endeavour.
MAV’s users can easily keep up-to-date on readily and quickly found information that has improved their collaborative efforts. The degree to which FiveP supported us, proactively and beyond what was expected, ensured the success of the project.
The project has been a success; the new intranet is widely regarded as the ‘source of truth’ for all employees. FiveP’s solution created a system that quickly searched and found relevant information from possibly thousands of documents.
FiveP provided training and user guides which empowered our content authors to truly ‘own’ the site, allowing them add and change content as needed to ensure it remains current and topical.