Mercy Health is a non-for-profit health care organisation that is committed to maintaining and building its position as a quality provider of health, aged care and community services. Founded by the Sisters of Mercy, Mercy Health has grown to be at the forefront of healthcare and advocacy in Australia.
Mercy Health has experienced accelerated business growth, which has highlighted challenges in managing the organisation’s policies and procedures as well as keeping data current and readily available for all employees. In the legacy environment, problems have arisen as employees faced challenges locating appropriate documents, due to information being stored in multiple locations. In addition, Mercy Health’s intranet (based on an aging Ektron platform) was causing a bottleneck for information management, as content authors needed specialist skills to maintain content. This, led to out-of-date or inaccurate information being used for decision making and a general loss of productivity.
It was clear that Mercy Health had outgrown its current environment. To achieve its desired productivity improvements Mercy Health would need to address a number of issues including:
In 2014, Mercy Health stakeholders saw that there was a need to address these problems and to implement a solution that would;
To address these needs and ensure a speedy deployment, Mercy Health engaged FiveP Australia to implement an information-management strategy based on the Microsoft SharePoint Server 2013. As a Microsoft Certified Gold Partner, FiveP has extensive experience with its consultants having delivered SharePoint solutions since 2005. In addition to its expert understanding of the SharePoint platform, FiveP has a depth of knowledge in migrating content from legacy Content Management Systems (CMS) such as Ektron. The successful result of the project meant Mercy Health was able to decommission the three legacy platforms into a singular consolidated platform. Specialist content updating skills were also no longer required with a team of more than a dozen people quickly trained to manage the website and intranet content themselves.
FiveP’s solution, based on the SharePoint 2013 platform, has changed the way Mercy Health’s employees work. They are now empowered to communicate, share knowledge and collaborate more efficiently, directly impacting their ability to provide quality health services. Navigation and search are much more intuitive than before and users are benefiting from automated document version control.
The strong partnership between Mercy Health and FiveP was essential to the project’s success. Mercy Health now has the tools, knowledge and skills to take full advantage of its investment, continually enhancing their organisations effectiveness.
At Mercy Health, we’re continually striving to strengthen our position as an efficient, effective and responsive provider of public health services. Unfortunately our website, intranet and various other smaller business systems were all operating on a variety of disparate legacy platforms, impeding our business objectives.
By engaging FiveP as a SharePoint specialist we were able to plan a controlled consolidation and content migration program of works which simplified our IT landscape considerably. FiveP quickly earned the respect of our own internal IT teams who were able to work alongside each other towards our common goals.
The resulting web CMS and collaboration platform has helped Mercy Health to optimise its internal communications network, supporting teams to understand each other and build stronger relationships. This has had direct and positive impact on team productivity and service to customers.
As a trusted advisor, FiveP supported us every step of the way to ensure it was a smooth transition. Providing support above and beyond expectations and enabling Mercy Health to meet its own project goals and time line.
Staff can already see the benefits of MILO (our new SharePoint environment) and how it will effectively help reach our goal of building a collaborative culture throughout the entire organisation.
FiveP have really understood we have lots of staff and franchisees who are not technical, so the system has been really quick to roll out and easy for everyone to learn. It's great to see the difference it has already made for our business.
One of the important things that resonated with us was that FiveP came to us as a change management
business rather than just a SharePoint business.
The guys at FiveP adapted fast to what we were looking for: they quickly understood that they had to be targeted and directed on what we were trying to achieve
I wanted the intranet to be the one shop to stop for information (‘the single source of truth’).
We now have an interactive, graphical representation of our framework that is easy to use and provides the right level of support and project management governance.
The solution implemented by FiveP improves the collaboration and communication with our employees, they can now quickly access the information they need, at any time and on any device.
The CardiNet project won the “CEO Commendation Award for 2014” which was a very proud moment for us. In addition to this, a couple of months ago, the CardiNet project received an internal Quarterly Award.
Throughout the process, FiveP demonstrated leadership and provided timely advice, helping us to understand how the merger of our information assets could be best achieved in a manner which supported our ongoing operations and community commitments.
FiveP’s client-centred approach, along with their professionalism and focused customer service, made the process and project an effortless endeavour.
MAV’s users can easily keep up-to-date on readily and quickly found information that has improved their collaborative efforts. The degree to which FiveP supported us, proactively and beyond what was expected, ensured the success of the project.
The project has been a success; the new intranet is widely regarded as the ‘source of truth’ for all employees. FiveP’s solution created a system that quickly searched and found relevant information from possibly thousands of documents.
FiveP provided training and user guides which empowered our content authors to truly ‘own’ the site, allowing them add and change content as needed to ensure it remains current and topical.