Would you work with an accountant that outsources their accounting? How about a chef that won’t eat his own food? Same for SharePoint Consultants without end user experience.
People often call FiveP in to fix poorly delivered information management SharePoint solutions due to metadata overkill and out of control content types.
In theory having lots of metadata fields will give you great flexibility for search and retrieval. In the real world, users will never fill in the necessary fields required for this theory to hold true. Thus, all the effort required to define the fields in the first place is wasted.
This metadata craziness is usually a result of the consultant having a lack of experience as an end user. They may have 20 years consulting experience but, how much end-user experience do they have?
What is End User Experience?
Image credits: OneSpring
User Experience (UX) refers to a person’s emotions and attitudes about using a particular product, system or service. It includes the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership. Additionally, it includes a person’s perceptions of system aspects such as utility, ease of use and efficiency. User experience is about individual perception and thought with respect to the system. User experience is dynamic as it is constantly modified over time due to changing usage circumstances and changes to individual systems as well as the wider usage context in which they can be found. In the end, user experience is about how the user interacts with and experiences the product.
To find out more, read Wikipedia’s post here.
FiveP is BIG on Dogfooding and we use the same solutions we deploy to our clients, internally every day.
In conclusion, the next time you bring a SharePoint expert into your organisation, ask them to show you theirs before you let them define yours.