For the estimated 9,700+ young Victorians who experience homelessness every year, simply having a safe place to call home is their sole daily focus.
Fortunately, there’s a group of passionate people helping to provide stability for at-risk young people and young families. Hope Street Youth and Family Services is one of the longest-running youth homelessness services in Victoria. Hope Street provides a range of services to help their clients find safety, build emotional resilience, and develop sustained connections in their communities.
“It’s a rewarding and dynamic job”, says Donna Bennett, CEO of Hope Street Youth and Family Services. And one that requires a fair amount of agility from her team.
“Our people have so many activities they’re juggling at once,” explains Donna. “It can range from assisting young people with housing and mental health, to coping with relationship breakdowns and family violence. Our people need to be able to seamlessly move from one area of their work to another.”
Without a comprehensive collaboration strategy and information management system in place to and support this highly fluid and often time sensitive work-load, the Hope Street team were finding themselves struggling with duplication of files, inaccurate information, and time-consuming searches for content.
“It felt like right across the organisation, people were using out of date documents. We were putting a lot of time, energy, and resources into maintaining documents, trying to ensure they were the correct version, and that our team could easily find them,” she says.
Time, Donna says, that could be better spent on making a positive difference to their clients.