
Mercy Health
FiveP deliver a SharePoint solution to replace the outmoded legacy system and support how employees collaborate and communicate.
FiveP deliver a SharePoint solution to replace the outmoded legacy system and support how employees collaborate and communicate.
Mercy Health is a non-for-profit health care organisation that is committed to maintaining and building its position as a quality provider of health, aged care and community services. Founded by the Sisters of Mercy, Mercy Health has grown to be at the forefront of healthcare and advocacy in Australia.
Mercy Health has experienced accelerated business growth, which has highlighted challenges in managing the organisation’s policies and procedures as well as keeping data current and readily available for all employees. In the legacy environment, problems have arisen as employees faced challenges locating appropriate documents, due to information being stored in multiple locations. In addition, Mercy Health’s intranet (based on an aging Ektron platform) was causing a bottleneck for information management, as content authors needed specialist skills to maintain content. This, led to out-of-date or inaccurate information being used for decision making and a general loss of productivity.
It was clear that Mercy Health had outgrown its current environment. To achieve its desired productivity improvements Mercy Health would need to address a number of issues including:
In 2014, Mercy Health stakeholders saw that there was a need to address these problems and to implement a solution that would;
To address these needs and ensure a speedy deployment, Mercy Health engaged FiveP Australia to implement an information-management strategy based on the Microsoft SharePoint Server 2013. As a Microsoft Certified Gold Partner, FiveP has extensive experience with its consultants having delivered SharePoint solutions since 2005. In addition to its expert understanding of the SharePoint platform, FiveP has a depth of knowledge in migrating content from legacy Content Management Systems (CMS) such as Ektron. The successful result of the project meant Mercy Health was able to decommission the three legacy platforms into a singular consolidated platform. Specialist content updating skills were also no longer required with a team of more than a dozen people quickly trained to manage the website and intranet content themselves.
FiveP’s solution, based on the SharePoint 2013 platform, has changed the way Mercy Health’s employees work. They are now empowered to communicate, share knowledge and collaborate more efficiently, directly impacting their ability to provide quality health services. Navigation and search are much more intuitive than before and users are benefiting from automated document version control.
The strong partnership between Mercy Health and FiveP was essential to the project’s success. Mercy Health now has the tools, knowledge and skills to take full advantage of its investment, continually enhancing their organisations effectiveness.
"We have noticed great improvements from a communication and time saving perspective"
Wendy Farrall - MHA Care
"The data is now managed in a transparent manner which is unifying for our business."
Kirsten Blake - Community Engagement Coordinator - KPST
"GenesisCare wanted one common solution, a single source of truth for their staff."
Ricky Barclay - GenesisCare
"Our employees have noticed that the new intranet has a more contemporary look."
Shon Hazra - TRY Australia
"Primary Care staff are now excited to use our new SharePoint and to see how it will help in collaborating."
Megan Lorains - Primary Care
"There is less double handling, no second guessing and staff are happy they can spend more time with the customer."
Danielle Crosby - DCB
"FiveP came to us as a change management business rather than just SharePoint experts."
Dylan Zuccala - SSCT
"We wanted a quick implementation in order to keep the C-level on board."
Darren Meade – Hansen Technologies
"Our staff are excited to have easy access to all the corporate information in one place."
Ruth Charters – Access Health & Community
"FiveP worked in partnership with APAC to redevelop their project management framework."
Karen Edwards - Australian Pacific Airport Corporation
"The solution implemented by FiveP improves our internal collaboration and communication."
Glenn Neyland – Byte IT
"FiveP's efforts and assistance helped us deliver our award-winning intranet solution."
Rob Petreski - Cardinia Shire Council
"FiveP's solution improves our internal collaboration and communication."
Sudharma Hireman – Homeground Services
"MLC commissioned FiveP to develop a Proof of Concept solution..."
Janet Smith – Methodist Ladies' College
"We are impressed with the successful upgrade and migration of our platform"
Alison Standish – The Municipal Association of Victoria (MAV)
"FiveP’s solution created a system that quickly searched and found relevant information."
Patrick Kashani – Prixcar
"Our old website had become tired and did not have the capabilities to operate on mobile devices."
Kristy Cook – Wilson Security