
MHA Care
MHA Care’s main goal was to establish a common information platform to mature document management processes
across all departments.
MHA Care’s main goal was to establish a common information platform to mature document management processes
across all departments.
MHA Care is a not-for-profit organisation that has been providing high quality home and community care services across the Moira Shire and surrounding districts for the past 19 years. MHA Care provides subsidised services to eligible customers under the Commonwealth Home Support Programme and Home and Community Care Program for Younger People. MHA Care also services customers who are not eligible to receive government subsidised services or would rather purchase services privately.
MHA used several servers to manage information across the organisation. These included an old and untrusted SharePoint, separate Network Drives for Finance, HR, Admin, Management, Quality. Access to the various drives was determined by an employee’s role.
MHA’s management of organisational knowledge was organically developed over several years. Staff were managing and updating information on their desktops without appropriate reviews and approval processes. When corporate resources were updated, changes were not tracked, and the final version would end up on any one of the several servers and network drives scattered across the organisation. Staff couldn’t often remember the location of the original document and did not have the right level of access to the required content. The result was that staff were wasting countless hours locating and gaining access to information.
Information silos: each department managed their own unique folder structure on their own network drives. Cross-departmental collaboration was nearly impossible.
Unreachable information: with network drive access determined by an employee’s role, it was challenging for staff to access data. This caused much frustration and affected productivity which resulted in poor staff engagement.
There was immediate positive feedback from staff. They paid particular mention to how easy it was to find information. We have also seen a significant reduction in the use of outdated forms etc. as well as identified some paperwork that was in use but had not been approved.
We had initial time-frames which were discussed with FiveP. FiveP developed the plan with continued feedback from MHA and the project was completed within the allocated 8-week time frame. Thankfully for MHA Care, FiveP maintained regular contact and managed the project milestones keeping everything on track.
Some of the benefits:
Wendy Farrall – Service Manager – MHA Care
"The data is now managed in a transparent manner which is unifying for our business."
Kirsten Blake - Community Engagement Coordinator - KPST
"GenesisCare wanted one common solution, a single source of truth for their staff."
Ricky Barclay - GenesisCare
"Our employees have noticed that the new intranet has a more contemporary look."
Shon Hazra - TRY Australia
"Primary Care staff are now excited to use our new SharePoint and to see how it will help in collaborating."
Megan Lorains - Primary Care
"There is less double handling, no second guessing and staff are happy they can spend more time with the customer."
Danielle Crosby - DCB
"FiveP came to us as a change management business rather than just SharePoint experts."
Dylan Zuccala - SSCT
"We wanted a quick implementation in order to keep the C-level on board."
Darren Meade – Hansen Technologies
"Our staff are excited to have easy access to all the corporate information in one place."
Ruth Charters – Access Health & Community
"FiveP worked in partnership with APAC to redevelop their project management framework."
Karen Edwards - Australian Pacific Airport Corporation
"The solution implemented by FiveP improves our internal collaboration and communication."
Glenn Neyland – Byte IT