While FIVEP AUSTRALIA PTY LTD has endeavoured to ensure that all information provided on the FIVEP AUSTRALIA PTY LTD web site is accurate and up to date, FIVEP AUSTRALIA PTY LTD takes no responsibility for any error or omission relating to this information. To the maximum extent permitted by law, FIVEP AUSTRALIA PTY LTD will not be liable for any cost, loss or damage suffered by you through your use of the FIVEP AUSTRALIA PTY LTD web site, services, applications and platforms or FIVEP AUSTRALIA PTY LTD’s failure to provide access to the web site or information updates.
Information obtained by FIVEP AUSTRALIA PTY LTD
Personal Information you provide: We store the personal information you enter on the FIVEP AUSTRALIA PTY LTD website, applications and platforms or give to FIVEP AUSTRALIA PTY LTD in other ways.
We currently obtain personal information through the Seminar registration process on our website. Information currently solicited is: company name, first and last name, job title, contact phone number and email address. FIVEP AUSTRALIA PTY LTD collects and logs this information for statistical purposes.
We obtain information you provide through our support service. Whether you designate yourself as a support contact, open a support ticket, speak to one of our consultants directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
We collect payment and billing information when you register for certain paid services. For example, we ask you to designate a billing representative, including name and contact information, upon registration.
Storage and retention of information
FIVEP AUSTRALIA PTY LTD takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure. As far as permissible under law, FIVEP AUSTRALIA PTY LTD accepts no responsibility for the unauthorised access of personal information held by FIVEP AUSTRALIA PTY LTD.
How long FIVEP AUSTRALIA PTY LTD keeps information collected about you depends on the type of information, as described in further detail below. After such time, we will take reasonable steps to delete any stored information.
Account information: FIVEP AUSTRALIA PTY LTD retains your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our services.
Marketing information: If you have elected to receive marketing emails from FIVEP AUSTRALIA PTY LTD, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our services, such as when you last communicated with us over email. FIVEP AUSTRALIA PTY LTD retains information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Automatic collection – Cookies
Other than stated in the preceding, no attempt is made to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where FIVEP AUSTRALIA PTY LTD believes it is required to collect and produce relevant electronic documentation to fulfil its obligations to third parties, including statutory organisations under local law.
FIVEP AUSTRALIA PTY LTD endeavours to use and disclose your personal information only in limited circumstances. FIVEP AUSTRALIA PTY LTD will do so if it is necessary to protect any copyright or intellectual property in the material in the web site, or if it is necessary to enforce the FIVEP AUSTRALIA PTY LTD web site Terms and Conditions of Use.
Links to Other Sites
Resolving Privacy Issues
You may speak directly to a FIVEP AUSTRALIA PTY LTD staff member, who will do their best to resolve your issue.
Or by post –
Level 7, 276 Flinders Street
Melbourne, VIC, 3000